Frequently Asked Questions
ORDER AND PAYMENT
Once your payment is authorized and your order is completed, you will receive an email and sms confirming the order placement. You would be provided with the order number, details of the order and the amount you have paid. For any concerns please email on doller hing email id.
‘My Orders’ page would provide you with complete information of your order including the order status, payment status and tracking details.
No, to avoid any confusion in order section and payment, we do not take orders on phonecalls. In case you need any assistance in placing an order, please drop in a mail requesting for a callback, and we’ll call you to assist you for any issues in placing the order.
The delivery in your pincode and estimate time of delivery can be checked on our order page by entering the pincode in ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pincodes in the country.
Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.
Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order or specific items within 1 hour from the time it was placed. Once the 1 hour has lapsed, nothing can’t done. For cancelling the order, please drop a cancellation request on mail with order details and the product you want to cancel, and we’ll do it for you, and we will refund the amount to you in 14 working days.
The payment options we support are:
- Credit Card
- Debit Card
- Net Banking
- Paytm Wallet
We process all online payments through instamojo which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions..
There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
In case there is a failure in payment, please retry after 5 minutes, after ensuring correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can drop us an email.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the amount is credited back to you. If neither happens, please drop us a mail and we’ll help you further.
SHIPPING TRACKING AND DELIVERY
Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an e mail and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
Once your order is placed, we assign your order to one of our courier partners. A SMS would be sent to your registered phone number with the details of the courier partner along with the AWB (Tracking id). You can also find the AWB in your order summary page in ‘My Orders’. You can track the order using the AWB on the respective courier partner’s website
The delivery time varies from cities to cities. Typically it take 2 – 3 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 5 to 7 days. Some cities in north east India & J&K etc may take 7 to 10 days.
Items in your order may be shipped from different locations to optimise the time of delivery. Hence, you might receive your order in different shipments in different packages.
A basic shipping charges has been added in the cost of product. So, There are no hidden charges. The prices shown against each product is the final price and you wouldn’t be asked to pay any more than that.
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice. So, if you have missed the delivery please do not worry, we will try to make an attempt again. We’ll also drop you a call, in case you miss the delivery to understand your delivery requirements.
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
In an unlikely event you find a tampered packaging or a missing product in your shipment, please click pictures of the packaging and share with us over mail. We’ll take that up with our logistics partner and will help you with regards to it.
Sometimes, the delivery partner hands over the order to the neighbour or the entry security guard of your society in case you’re not available. Please check if the delivery is made to them. In case it is not, please drop us a mail and we’ll investigate the issue with our logistics partner.
Yes. As long as we have delivery capabilities in the modified address you want delivery in, you can change the address or contact details for the delivery within 12 hours. Please drop us a mail with the requirements and we’ll get it done for you.
REFUNDS AND RETURNS
No. In case you wish to return the product, please create a return for the product and hand over to the pickup agent assigned to pick up your product.
Unfortunately, we do not have an exchange policy right now.
Your refund is initiated within 5-7 business days post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.
Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case if any delays or issues, please drop us a mail and we’ll be happy to help
In an unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.
In case you wish to cancel the returns, please drop us a mail and we’ll cancel the return for you. Alternatively, please ask the pickup agent assigned that you wish to cancel the pickup and he’ll do the same for you.
Your pickup would be cancelled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issue.
Yes. You may select the address where you want the pickup to be done while creating the return. In case you want to change the address post creating the return, please drop us a mail with the details.
In case you receive a product different than what you ordered, please create a return and share the return details along with the picture to your customer service mail id. We’ll ensure you do not face any issues while the quality check during the pickup of the product..
While creating the return, you’ll get a choice of getting the refund back to the original source of payment. Once selected, we would not be able to reverse the refund to a different source.